Terms and Conditions

Welcome to diddlydoo. By accessing or using our website and purchasing our products, you agree to the following Terms and Conditions. Please read them carefully before placing an order.

1. Eligibility

You must be at least 18 years of age (or the legal age in your jurisdiction) to access or make a purchase from diddlydoo. By using our site, you confirm that you meet this requirement.

2. Privacy & Discretion

Your privacy is our priority. All orders are shipped in discreet, unbranded packaging, and billing descriptors will not reveal the nature of your purchase. Any personal information collected is securely stored and will never be sold to third parties. See our Privacy Policy for full details.

3. Product Use Disclaimer

All products sold by diddlydoo are intended for personal, adult use only. By purchasing from us, you acknowledge that these products are novelty items and not medical devices. We do not guarantee any specific results from use and accept no liability for misuse, injury, or adverse reactions.

Always follow usage instructions carefully. Products should be cleaned before and after use, and are to be used only as directed. If irritation or discomfort occurs, discontinue use and consult a medical professional.

You must be 18 years or older to purchase or use our products.

4. Orders & Payment

We accept secure payments via trusted third-party payment gateways that support adult product sales. Prices are listed in Australian dollars (AUD) and may change at any time. diddlydoo reserves the right to refuse or cancel any order at our discretion.

5. Shipping

All products are packaged discreetly. Estimated delivery times are provided at checkout, but delays may occur due to postal services or customs. Tracking information will be shared once your order is dispatched.

6. Returns & Exchanges

Due to the intimate nature of our products, we do not accept returns or exchanges for change of mind, incorrect sizing, or personal preferences. However, under the Australian Consumer Law, you are entitled to a replacement or refund if a product is faulty, not as described, or unsafe.

Faulty or Damaged Items:
If your item arrives damaged or is faulty:

- Please contact us within 14 days of receiving your order.

- Include your order number and clear photos of the issue.

- If the item is confirmed to be faulty or damaged, we will offer a replacement, refund, or store credit.

- Items must be unused and in their original packaging, where applicable.

For hygiene and safety reasons, we cannot accept returns on products that have been opened or used, unless they are faulty.

7. Limitation of Liability

To the fullest extent permitted by law, diddlydoo shall not be liable for any indirect, incidental, special, or consequential loss or damage arising from the use or misuse of our products.

Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable legislation which cannot be excluded, restricted, or modified by agreement.

Where we are permitted by law to limit our liability, our liability is limited, at our option, to the replacement of the product, the supply of an equivalent product, or a refund.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of New South Wales, Australia. By accessing our services, you agree to submit to the exclusive jurisdiction of the courts of New South Wales for the resolution of any disputes.

9. Updates to Terms

We may update these Terms and Conditions from time to time. Changes will be posted here and take effect immediately. Continued use of our site constitutes your agreement to the updated terms.

10. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.